Return Policy


Due to COVID-19, returns and warranty processing are taking longer than normal. If we're shipping to a business please make sure your business is open, or UPS/USPS will return your package. We are sorry for the inconvenience and we're working to restore our typical response times. 

Keep receipt for warranty purposes. All returned items must have a valid return authorization number (RA#) issued by us within 30 days from date of invoice. Product must be received by us within 14 days of RA# issuance. No returns will be accepted or credited without an RA# written clearly on return package label. Product must be returned in brand new resalable condition with original packing and container, which includes all manuals and materials. Returned shipping costs of merchandise is at your own expense. All returns must be insured and a signature is required for proof of receipt of delivery.  Steam cleaners and carpet shampooers are not returnable once used, if they are defective then the machine would be covered under the manufacturers guarantee. Any opened items maybe subject to a 10% or 50% restocking fee after inspection, this fee is required to make products resellable in-case they have been used or damaged. If you have returned merchandise that had free shipping we will deduct the shipping charges incurred from your credit (certain promotions include free returns). 

Sebo & Miele Vacuum Cleaner Free Trial
We are offering a 30 day risk free trial on qualified SEBO vacuum cleaners (offer excludes bags, filters, and parts). We will pay the shipping both ways and you will not incur a restocking fee even if the machine is use.  Offer only applies to SEBO Vacuums. Please keep in mind that this only applies to normal ground delivery within the continental U.S. This offer does not apply to Central Vacuums, Central Vacuum Kits, Bags, Parts, or Filters.  Please keep all the original packaging and owners books when sending back or there will be a restocking fee.  Only one 30 day risk free trial per customer. 

Missing Items / Damaged Product

Customers need to verify the receipt of items at the time their order is received. Any items missing must be communicated to within 5 days of receipt. This excludes any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise or carton shortages must be reported directly to within 5 days of receipt.

Orders can not be canceled after the order has already shipped out.

Defective Items
All items must be sent back for inspection before a new replacement item is sent. Upon receipt of all returned items, our technicians will test and evaluate every item to determine if the item is defective. If your item is defective and unused in the original packaging we will send out a replacement item.  If the item is used, the item will be covered under the product warranty and reshipped to the customer, shipping cost of items repaired under warranty are paid by the customer. 

Undeliverable Address

If we receive a package back that states that the package was undeliverable due to the address.  We will credit you back the full amount less the shipping charges you were charged or $8.95 if you received free shipping.  If the package is returned by the USPS with postage due this cost will be deducted from your refund.